Frequently Asked Questions :

If you encounter difficulty & unhappy when work with CNCAPS, you can Click here to send your complaint details to administrator’s email, our administrator will deal with it for you until you are satisfied.

Our dedicated team will help you balance well for the 3 key factors when you import goods from China, they are Price , Quality & time. We are not offering products only but also provide solutions to your project or events, we have wide range of hats & caps for your selection .

Contact with CNCAPS’s sales team and tell us your requirement Offer solutions Confirm prices & order details such as time, quality, etc. Sample Processing & send out Sample approve Order processing in our factory Order finished and inspection by customer Delivery Consignee received goods and write feedback to CNCAPS .
1.For existing sample: free of charge as long as customer afford the postage;

2.For custom made sample: there will be sample charges to make the sample, and the sample charges can be refund after order released .

Price term: FOB Ningbo, Shanghai, Shenzhen, China, also can be price term in CNF /CIF as customer’s request.

Payment term: 30% T/T in advance as deposit, balance before delivery or L/C at sight (Optional Paypal/Western Union for sample orders).

Normally sample time in 5-7 days and bulk order delivered in 15 days (also we can provide rush service for urgent cases).

Since different country have different policy on tax & duty for every kind of hat, it’s the responsibility to pay such taxes and duties(if applicable).
Anyway we can advise you the HS code and material details of the goods you import from us, by this information you can consult with your local customs about the taxes and duties when you plan to import from us.

You must be completely satisfied with your order. If not, we will gladly refund your money or replace any item ordered by Internet, mail or phone within 30 days of delivery. Personalized items are not returnable.

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